fh888 Privacy Policy

fh888 collects personal information from you directly (when you register an account, deposit funds, contact support, or interact with platform features) and automatically (through cookies and server logs as you use the platform ). The categories of personal data we collect are described below.

Registration & Account Data

When you create a fh888 account, we collect:

• Identity data: Full legal name, date of birth, gender (optional);
• Contact data: Email address, Bangladeshi mobile number;
• Credential data: Username and hashed password (we never store plain-text passwords);
• Location data: Country of residence and, where required for KYC, city or district (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).

Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and prevent underage gambling, fh888 may collect:

• Scanned or photographed copies of government-issued identification (National ID Card, passport, or driving licence);
• Proof of address documents (utility bill, bank statement, or official government correspondence issued within the past three months);
• Proof of payment method (screenshot of the bKash, Nagad, or Rocket wallet registered in your name, or a redacted bank statement confirming account ownership);
• A selfie photograph for facial verification where our fraud-prevention systems require it.

KYC documents are used solely for identity and age verification and are stored in an access-controlled, encrypted environment. They are not shared with third parties beyond the verification service providers listed in Section 3.

Financial & Transaction Data

When you make deposits or withdrawal requests, fh888 records:

• Transaction amounts (in BDT or INR), timestamps, and transaction reference numbers;
• Payment method identifiers (the last four digits of a bKash wallet number, the masked Nagad or Rocket account number, or partial bank account details);
• Deposit and withdrawal histories associated with your fh888 account.

We do not store full card numbers, CVV codes, or complete mobile wallet numbers on our own servers. Full payment credentials are handled exclusively by our PCI-DSS-compliant payment processing partners.

Betting & Gaming Activity Data

fh888 records all betting and gaming activity conducted through your account, including:

• Bets placed, odds accepted, markets selected, and outcomes;
• Casino game sessions, stake amounts, and win/loss records;
• Virtual sports wager history and slot game session data;
• Bonus usage, wagering progress, and promotion participation records.

This data is used to operate your account accurately, resolve disputes, detect fraudulent or problem gambling behaviour, and personalise your experience on the fh888 platform.

Technical & Device Data

When you access fh888 via a browser or mobile device, our servers automatically collect:

• IP address and approximate geographic location derived from it;
• Device type, operating system, and browser version;
• Pages visited, time on page, click paths, and session duration;
• Referring URL (the page you visited immediately before fh888).

Technical data is used for security monitoring, fraud detection, platform performance analysis, and — in aggregated, anonymised form — to improve the fh888 user experience.

Communications Data

If you contact fh888 support via live chat or email, we retain a record of the conversation. This helps us resolve follow-up queries, train support staff, and maintain a complaint history in line with our obligations under these Terms.

fh888 uses your personal data only for the purposes described in this policy. We do not process your data in ways that are incompatible with the reason it was collected. The table below summarises our primary processing activities and their legal basis.

Where processing is based on your consent (for example, sending you personalised promotional emails about cricket betting offers or BPL season bonuses), you may withdraw that consent at any time by updating your communication preferences in your account settings or by emailing [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Where processing is based on legitimate interest, fh888 has assessed that its interest in maintaining platform security and detecting fraud is not outweighed by your interest in not having that data processed. You retain the right to object to legitimate-interest processing — see Section 6 for details.

fh888 does not sell your personal data. We share data with third parties only in the following circumstances, and only to the extent necessary for the stated purpose.

Payment Processors

To process your deposits and withdrawals, fh888 shares the minimum necessary financial and identity data with our payment processing partners, which include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Each of these partners operates under its own privacy framework and is contractually bound to use your data solely to facilitate the transaction fh888 has requested.

Game & Software Providers

Games hosted on fh888 are supplied by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. To deliver live casino tables and slot game sessions, a session token and anonymised player identifier are passed to the relevant provider. Full account data (name, address, payment details) is not shared with game providers.

Identity Verification Services

KYC document verification is conducted by specialist identity verification service providers. These providers receive the document images and selfie photographs submitted by players and return a pass/fail result to fh888. They are contractually prohibited from using this data for any purpose other than providing the verification service.

Legal & Regulatory Disclosure

fh888 may disclose personal data to law enforcement agencies, courts, or regulatory authorities where required to do so by a valid legal order, warrant, or regulatory direction. In such cases, fh888 will disclose only the information specifically required and will, where legally permitted, notify you that a disclosure request has been received.

Fraud Prevention Networks

To protect the platform and its players from fraud, fh888 may share limited device and transaction data with industry fraud-prevention networks. These networks allow participating platforms to identify known fraudulent actors and prevent repeated fraud across multiple sites. Data shared is pseudonymised where possible.

fh888 uses cookies — small text files stored on your device — and similar technologies (local storage, session tokens, pixel tags) to operate the platform, remember your preferences, and analyse usage patterns. The categories of cookies fh888 uses are described below.

fh888 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. You will not see fh888 advertisements follow you across the web as a result of cookies set by this platform.

You can manage cookie preferences via your browser settings. Most modern browsers allow you to view, block, or delete cookies on a per-site basis. Note that disabling functional or analytics cookies does not affect your ability to bet or use the casino, but it may reset certain preferences each time you visit. Disabling strictly necessary cookies will prevent fh888 Login from functioning correctly.

Session cookies (which expire when you close your browser) and persistent cookies (which remain for a defined period, typically 90 days for preference cookies) are both used on the fh888 platform. No cookie set by fh888 persists beyond 12 months.

fh888 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by our legal and contractual obligations. The retention periods below represent our standard practice; individual circumstances may result in shorter or longer periods where justified.

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised in accordance with our data destruction procedures. Anonymised data (from which you cannot be identified, even in combination with other datasets) may be retained indefinitely for statistical analysis and product development.

All personal data held by fh888 is stored on servers located in data centres that implement physical security controls, access logging, and encryption at rest. Where data is processed by third-party service providers described in Section 3, those providers are contractually required to apply equivalent or higher security standards.

You have the following rights with respect to the personal data fh888 holds about you. To exercise any of these rights, contact our data team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond in full within 30 calendar days.

• Right of access: You may request a copy of all personal data fh888 holds about you, along with information about how it is being used. We will provide this in a structured, commonly used, machine-readable format (CSV or JSON) where technically feasible.
• Right to rectification: If any data fh888 holds about you is inaccurate or incomplete, you have the right to request correction. For account information (name, email, mobile number), you may update certain fields directly via your fh888 account settings panel.
• Right to erasure ("right to be forgotten"): You may request that fh888 delete your personal data. This right is not absolute — we are required to retain certain data for legal, regulatory, and anti-money laundering purposes (see Section 5). We will delete all data that is not subject to a mandatory retention obligation.
• Right to restriction of processing: In certain circumstances (for example, where you contest the accuracy of data we hold, or where you have objected to processing and we are considering your objection), you may request that we restrict processing to storage only while the matter is resolved.
• Right to object: Where fh888 processes your data on the basis of legitimate interest, you have the right to object. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests. You also have an unconditional right to object to your data being used for direct marketing purposes.
• Right to data portability: For data you have provided to fh888 and that is processed on the basis of contract or consent, you may request that we transfer that data directly to another service provider in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing. Update your preferences in account settings or email [email protected].

fh888 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• Transport encryption: All data in transit between your device and fh888 servers is encrypted using TLS 1.2 or higher (256-bit AES). This applies to login credentials, payment flows, and all API communication.
• Encryption at rest: Sensitive data fields — including hashed passwords, KYC documents, and financial identifiers — are encrypted at the database level. Encryption keys are managed separately from the data they protect.
• Access controls: Internal access to player personal data is restricted on a strict need-to-know basis. Staff are granted the minimum level of access required to perform their role. All internal access to the player database is logged and audited.
• Password security: Passwords are hashed using a modern, computationally expensive hashing algorithm (bcrypt or Argon2). Plain-text passwords are never stored or transmitted internally. Two-factor authentication is available for all player accounts and strongly recommended.
• Fraud and intrusion monitoring: fh888 operates 24/7 automated monitoring of login activity, transaction patterns, and API usage. Anomalous behaviour triggers alerts reviewed by our security team. Known malicious IP ranges are blocked at the network perimeter.
• Regular security assessments: The fh888 platform undergoes periodic security assessments including vulnerability scanning. Identified vulnerabilities are remediated in accordance with a risk-prioritised patching policy.
• Data breach response: In the event of a personal data breach that is likely to result in risk to your rights and freedoms, fh888 will notify affected players via their registered email address as promptly as practicable after the breach is confirmed and contained.

fh888 reviews this Privacy Policy periodically and updates it when our data practices change, when we add new products or processing activities, or when applicable law requires revision. The effective date at the top of this page will be updated each time a new version is published.

Where an update represents a material change to how we use your personal data — for example, introducing a new processing purpose or sharing data with a new category of third party — we will notify you by email to your registered address before the change takes effect. We will give you at least 14 days' notice of material changes and, where the change requires fresh consent, we will obtain that consent before proceeding.

For non-material changes (such as clarifications of existing language, corrections of typographical errors, or structural reordering with no substantive change to data practices), we will update the policy without individual notification. We encourage you to review this policy periodically to stay informed.

Contacting fh888 About Privacy

If you have any question about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how fh888 has handled your personal data, you can contact us through the following channel:

• Email: [email protected] — use the subject line "Privacy Enquiry" or "Data Rights Request" as appropriate.
• Live Chat: Available 24 hours a day, 7 days a week, including during public holidays observed in Bangladesh (Eid, Victory Day, Independence Day, Pohela Boishakh). All times are Bangladesh Standard Time (BST, UTC+6).

fh888 aims to respond to all privacy-related enquiries within 5 business days. Data rights requests will receive a full substantive response within 30 calendar days of identity verification being completed.

This Privacy Policy is governed by and construed in accordance with applicable law. The English-language version of this policy is the governing version. In the event of any conflict between a translated version and the English version, the English version prevails.